{"id":35,"date":"2025-08-05T08:18:19","date_gmt":"2025-08-05T08:18:19","guid":{"rendered":"https:\/\/rilaayo.com\/?page_id=35"},"modified":"2025-08-05T08:28:29","modified_gmt":"2025-08-05T08:28:29","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/rilaayo.com\/index.php\/refund-cancellation-policy\/","title":{"rendered":"\u00a0Refund &amp; Cancellation Policy"},"content":{"rendered":"\n<p>At <strong>Rilaayo Multiservices Pvt Ltd<\/strong>, we strive to deliver a seamless and satisfactory experience for every customer. This Refund &amp; Cancellation Policy outlines the terms under which refunds may be issued for our services, including car rentals, property consultation, and any add-on offerings.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Car Rental Bookings<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">\u2705 <strong>Cancellations by Customer<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellations made <strong>24 hours or more<\/strong> before the scheduled booking time are <strong>eligible for a full refund<\/strong> (excluding payment gateway charges).<\/li>\n\n\n\n<li>Cancellations made <strong>less than 24 hours<\/strong> before the start time may attract <strong>up to 50% deduction<\/strong>, depending on the case and vehicle category.<\/li>\n\n\n\n<li><strong>No-shows<\/strong> or cancellations after the rental period has started are <strong>not eligible for any refund<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u274c <strong>Cancellations by Rilaayo<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In rare cases where we are unable to provide the booked vehicle, a <strong>100% refund<\/strong> will be processed to the customer\u2019s original payment method.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Property Consultation Services<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fees paid for <strong>property visits, advisory, or site inspections<\/strong> are <strong>non-refundable<\/strong> once the service is initiated.<\/li>\n\n\n\n<li>If the appointment is cancelled by Rilaayo or cannot be fulfilled, a <strong>full or partial refund<\/strong> may be considered on a case-by-case basis.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Packers &amp; Movers (Free Offer Clause)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complimentary packers &amp; movers services are only applicable on <strong>successful property bookings via Rilaayo Properties<\/strong>.<\/li>\n\n\n\n<li>If the property transaction is cancelled or reversed, the free services become void and non-redeemable.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Refund Process &amp; Timeline<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Eligible refunds will be processed within <strong>5 to 7 business days<\/strong> after confirmation.<\/li>\n\n\n\n<li>Refunds will be credited to the <strong>original payment method<\/strong> used during the transaction.<\/li>\n\n\n\n<li>Any payment gateway\/service provider charges are <strong>non-refundable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>How to Request a Refund or Cancel a Booking<\/strong><\/h3>\n\n\n\n<p>You can cancel your booking or request a refund by:<\/p>\n\n\n\n<p>\ud83d\udcde Calling us at: <strong>+91 7977470103<\/strong><br>\ud83d\udce7 Emailing: <strong><a>support@rilaayo.com<\/a><\/strong><\/p>\n\n\n\n<p>Please provide your <strong>booking ID<\/strong>, <strong>transaction reference<\/strong>, and <strong>reason for cancellation<\/strong> in your message.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. <strong>Policy Updates<\/strong><\/h3>\n\n\n\n<p>We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with the new effective date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. <strong>Contact Information<\/strong><\/h3>\n\n\n\n<p><strong>Rilaayo Multiservices Pvt Ltd<\/strong><br>Gundecha Industrial Complex,<br>Akurli Road, Kandivali East,<br>Mumbai, Maharashtra \u2013 400101<br>\ud83d\udcde <strong>+91 7977470103<\/strong><br>\u2709\ufe0f <strong><a>info@rilaayo.com<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Information We Collect<\/strong><\/h3>\n\n\n\n<p>We may collect the following information from users:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">a. <strong>Personal Information<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full Name<\/li>\n\n\n\n<li>Phone Number<\/li>\n\n\n\n<li>Email Address<\/li>\n\n\n\n<li>Residential\/Business Address<\/li>\n\n\n\n<li>Government ID (e.g., Driving License, Aadhaar for car rentals)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">b. <strong>Payment Information<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>UPI ID \/ Card Details \/ Bank Information (processed securely via <strong>Razorpay<\/strong>)<br><em>Note: We do not store any sensitive payment data on our servers.<\/em><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">c. <strong>Usage Data<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Device type<\/li>\n\n\n\n<li>Browser information<\/li>\n\n\n\n<li>Pages visited, and duration of visit<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>How We Use Your Information<\/strong><\/h3>\n\n\n\n<p>We use your data to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide and manage our <strong>car rental<\/strong> and <strong>property services<\/strong><\/li>\n\n\n\n<li>Confirm bookings and communicate updates<\/li>\n\n\n\n<li>Process payments and refunds securely via <strong>Razorpay<\/strong><\/li>\n\n\n\n<li>Improve our website experience and offerings<\/li>\n\n\n\n<li>Send promotional offers or service updates (with your consent)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>How We Share Your Information<\/strong><\/h3>\n\n\n\n<p>We do <strong>not sell or rent<\/strong> your personal data to third parties. We may share your data only with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment Gateways<\/strong> like Razorpay for processing transactions<\/li>\n\n\n\n<li><strong>Third-party service providers<\/strong> (e.g., packers and movers, chauffeurs) to fulfill your bookings<\/li>\n\n\n\n<li>Legal authorities, if required by law or to enforce our Terms and Conditions<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Cookies &amp; Tracking Technologies<\/strong><\/h3>\n\n\n\n<p>Our website may use <strong>cookies<\/strong> to enhance your experience. You can disable cookies in your browser settings; however, this may affect site functionality.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>Data Security<\/strong><\/h3>\n\n\n\n<p>We implement strict technical and organizational measures to safeguard your information, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SSL encryption on our website<\/li>\n\n\n\n<li>Secure payment gateways (PCI-DSS compliant)<\/li>\n\n\n\n<li>Access controls to limit data visibility internally<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. <strong>Your Rights<\/strong><\/h3>\n\n\n\n<p>You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access, update, or delete your personal data<\/li>\n\n\n\n<li>Opt-out of marketing emails or SMS<\/li>\n\n\n\n<li>Request data portability or lodge a complaint regarding misuse<\/li>\n<\/ul>\n\n\n\n<p>To make such requests, contact us at <strong><a>support@rilaayo.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. <strong>Third-Party Links<\/strong><\/h3>\n\n\n\n<p>Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing any data.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. <strong>Children\u2019s Privacy<\/strong><\/h3>\n\n\n\n<p>Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. <strong>Changes to this Policy<\/strong><\/h3>\n\n\n\n<p>We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. <strong>Contact Us<\/strong><\/h3>\n\n\n\n<p>If you have any questions or concerns regarding this Privacy Policy, please reach out to us:<\/p>\n\n\n\n<p><strong>Rilaayo Multiservices Pvt Ltd<\/strong><br>Gundecha Industrial Complex,<br>Akurli Road, Kandivali East,<br>Mumbai, Maharashtra \u2013 400101<br>\ud83d\udcde <strong>+91 7977470103<\/strong><br>\u2709\ufe0f <strong><a>support@rilaayo.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Rilaayo Multiservices Pvt Ltd, we strive to deliver a seamless and satisfactory experience for every customer. This Refund &amp; Cancellation Policy outlines the terms under which refunds may be issued for our services, including car rentals, property consultation, and any add-on offerings. 1. Car Rental Bookings \u2705 Cancellations by Customer \u274c Cancellations by Rilaayo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":4,"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":44,"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/pages\/35\/revisions\/44"}],"wp:attachment":[{"href":"https:\/\/rilaayo.com\/index.php\/wp-json\/wp\/v2\/media?parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}