At Rilaayo Multiservices Pvt Ltd (“Company”, “we”, “our”, or “us”), we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or interact with our website www.rilaayo.com.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information from users:
a. Personal Information
- Full Name
- Phone Number
- Email Address
- Residential/Business Address
- Government ID (e.g., Driving License, Aadhaar for car rentals)
- Information submitted through Meta/Facebook Lead Ads (Instant Forms) when you enquire via our ads
b. Payment Information
- UPI ID / Card Details / Bank Information (processed securely via Razorpay)
Note: We do not store any sensitive payment data on our servers.
c. Usage Data
- IP address
- Device type
- Browser information
- Pages visited, and duration of visit
2. How We Use Your Information
We use your data to:
- Provide and manage our car rental and property services
- Confirm bookings and communicate updates
- Process payments and refunds securely via Razorpay
- Improve our website experience and offerings
- Send promotional offers or service updates (with your consent)
3. How We Share Your Information
We do not sell or rent your personal data to third parties. We may share your data only with:
- Payment Gateways like Razorpay for processing transactions
- Third-party service providers (e.g., packers and movers, chauffeurs) to fulfill your bookings
- Legal authorities, if required by law or to enforce our Terms and Conditions
- Meta/Facebook, as the platform through which Lead Ad enquiries are submitted.
- Google (Google Sheets), used internally by our team to store and manage enquiries received through our lead forms.
4. Cookies & Tracking Technologies
Our website may use cookies to enhance your experience. You can disable cookies in your browser settings; however, this may affect site functionality.
5. Data Security
We implement strict technical and organizational measures to safeguard your information, including:
- SSL encryption on our website
- Secure payment gateways (PCI-DSS compliant)
- Access controls to limit data visibility internally
6. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Opt-out of marketing emails or SMS
- Request data portability or lodge a complaint regarding misuse
To make such requests, contact us at info@rilaayo.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing any data.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
Rilaayo Multiservices Pvt Ltd
Gundecha Industrial Complex,
Akurli Road, Kandivali East,
Mumbai, Maharashtra – 400101
📞 +91 7977470103
✉️ support@rilaayo.com